Privacy Policy
Last updated 11 October 2026
Pwagu is a desktop assistant that listens to your calls, reads your screen, and gives you answers in real time. This page explains what we collect, why, and the choices you have. We keep it short and plain.
The short version: we collect the little we need to run your account and process payments. We do not sell your data, and we do not store recordings of your audio or images of your screen. We do keep the text of your last 10 questions and answers, so we can help you if something goes wrong.
What we collect
- Your email address, when you sign in. Sign-in is handled by our authentication provider (Clerk).
- A device fingerprint, a one-way hash of basic hardware identifiers. We use it only to enforce how many devices your plan allows. It cannot be reversed into your hardware details.
- Usage counts, such as how many answers you have used today, how many minutes you have listened, and which reply option you picked. We use these to apply your plan limits and keep the service running well.
- Your last 10 questions and answers. We keep the text of your 10 most recent questions to Pwagu and its replies. This can include text Pwagu read from your screen or transcribed from your audio for that question. Each new question replaces the oldest one. Only authorized Pwagu staff can see them, and only to help with support and fix problems.
- Payment details, when you buy a plan. We record your M-Pesa phone number and the transaction reference that Safaricom returns. We never see or store your M-Pesa PIN.
What we do not store
We do not keep recordings of your audio or images of your screen. When you listen, audio streams straight to our transcription provider for that moment and is not saved by us. When Pwagu reads your screen, the screenshot is used to generate an answer and is not stored. The one exception is the text of your last 10 questions and answers, described above.
On your computer
Your full chat history is saved on your own computer in an encrypted file, so you can search past conversations. It stays on your device, and you can delete any conversation from the app at any time.
How we use your data
- To run the service and give you answers.
- To keep your account and enforce your plan and device limits.
- To take payment and activate your plan.
- To answer your support messages.
- To help with support and fix problems, using your recent questions and answers.
Who we share it with
We use a small number of trusted providers to run Pwagu. They only receive what they need to do their job. In plain terms, that means:
- A sign-in provider, which manages your login and email.
- AI providers, which turn your questions into answers.
- A speech-to-text provider, which turns audio you choose to share into text.
- M-Pesa, which processes your payment.
- A hosting and infrastructure provider, which runs our service and database.
These providers act on our behalf under their own security and privacy commitments, and we share only the minimum needed. We do not sell your personal data to anyone.
Keeping your data
We keep your account data for as long as your account is open. You can delete your account at any time from your dashboard at dashboard.pwagu.com, which removes your profile, devices, usage records, and saved questions and answers. Payment records may be kept where the law requires us to keep them.
Security
Your connection to Pwagu is encrypted. Provider keys stay on our servers and never ship inside the app. Your device signing key stays on your machine and cannot be copied off it.
M-Pesa
Pwagu is an independent product and is not endorsed by or affiliated with Safaricom PLC. M-Pesa is offered only as a way to pay. Your payment is handled by Safaricom under their own terms.
Contact
Questions about your privacy? Email us at support@pwagu.com and we will help.